Recurring revenue streams are the goal of every reseller. The capture of a maintenance contract at the time of sale and the ongoing renewal of the contract provides ongoing contact with the end-user, an installation operating at peak proficiency, and a profit opportunity for you for years to come.
NewWave’s Warranty Advantage Program provides a host of on-line tools to simplify the contract attachment and renewal process, and assist our resellers in managing their maintenance business.
Web-Based Contract ManagementNewWavetech.com's Contract Management Module allows you complete access to all maintenance contracts you have purchased through NewWave.
You can search for your contract by a variety of methods and drill down to the actual contract document and details.
- Contract Number
- Customer PO #
- Confirmation Number
- Site Name
- Serial Number
- Start Date
- Expiration Date
Automated Renewal Notices
NewWave will notify you via e-mail 60 days and again at 30 days prior to a contract expiration. In that notification you will receive:
- VAR Notification - a PDF document informing you of a pending contract expiration including all necessary data for contract renewal.
- Rich Text Notification - Complete with your logo and company contact information - provinding a ready communication you can forward to your customer notifying them of a pending contract expiration.
- Quotation - NewWave provides you a quote on a specific contract and at the same time sets up a quote in our system that can be executed online when you renew the contract.
Attachment and Renewal Reporting
For Resellers signed up in the Warranty Advantage Program we provide periodic reporting of contract attachment and contract renewal rates to enable you to assess the ongoing performance of your maintenance business and identify opportunities for revenue growth
Contract Expiration Alert
A new function of NewWavetech.com, individual users will be notified by an alert on their business dashboard upon entering the secure area of the site of contracts that have recently expired and those about to expire.
Clicking on the alert icon will bring them to the contract management module with those at risk contracts sorted and presented for review.
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