Service & Support

Care Kits

Care Kits are service offerings providing easy-to-use pre-packaged services for KODAK and BÖWE BELL & HOWELL products. Available in selected regions for Extended Warranty, Maintenance Agreements, and Enhancement Services.

Kodak Care Kits are available as Extended Warranties, Maintenance Agreements, and Support Services

Extended Warranties

May be purchased for 1,2, or 3 years from time of equipment installation.
Provide telephone Support
Offer KODAK Service & Support from 8 a.m. to 5 p.m., Monday through Friday, customer local time
Must be purchased within 90 days of the equipment purchase.

Depending on the product, coverage includes:

On-Site Service, which includes:

Travel, labor, and repair parts
Preferential response
Service by Kodak employed service representatives
Preventative maintenance on applicable products
Total service call protection

Advanced Unit Replacement which provides:

Next-business-day delivery of an exchange unit

Maintenance Agreements:

Provides 1 year of coverage that can be used to extend the coverage at the expiration of the new product warranty, extended warranty, or maintenance agreement.
Provide telephone Support
Offer KODAK Service & Support from 8 a.m. to 5 p.m., Monday through Friday, customer local time
Must be purchased prior to the expiration of the new product warranty, extended warranty, or maintenance agreement.

Depending on the product, coverage includes:

On-Site Service, which includes:

Travel, labor, and repair parts
Preferential response
Service by Kodak employed service representatives
Preventative maintenance on applicable products
Total service call protection

Advanced Unit Replacement which provides:

Next-business-day delivery of an exchange unit

Support Services Care Kit

To ensure that your new equipment is productive right from the start and will continue to offer optimal performance and cost control, Kodak has packaged some of our most popular services for your convenience. Support Services Care Kits are available as individual or bundled services that include services such as site readiness, power audit, installation, operator training, application development, Windows applications and many more.